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Deputy Head, Business Operation Full-time Job

1 week ago Microfinance Institution Phnom Penh   23 views
Job Details

Job Detail Expired Date: 30-Nov-2019

Job Code : 000905 Job Location : Head Office
Job Title : Deputy Head, Business Operation Working Type : Full Time
Number of Positions : 1


Job Introduction


Lead process design and improvement for credit, non-credit products, services and branches. Work on methods and on major projects in Operations Team (including data analytics, data quality, CBS upgrade) which supports Amret internal transformation and business strategy.


Job Description


  • Be pivotal in process improvement projects to ensure that policies and procedures comply with law, regulations, and internal frameworks; ensure that system implementation is managed properly by having enough risk protection tools, timely development and launch;

  • Coordinate with all departments in Amret for smooth banking operations; cooperate with training to provide the new products and services to branch staff;

  • Oversee the feedback collection analysis and give recommendations for ensuring the smoothness of policies and procedures implementation and product modification;

  • Enhance existing process and develop the new process to improve branches’ operation and implementation. This can include organizational review;

  • Analyze the counter staff productivities and propose the new branches structure to be more effective;

  • Monitor and track performance of each product, segmentations, identify gaps and recommendation to business function for further improvement, campaign initiation etc;

  • Ensure data quality collection and usage, both for reporting and analytics (modeling) purposes;

  • Ensure succession plan is in place for key roles and the identified successors have proper development plan; plays an essential role in capacity building of the team.


Job Requirements


  • Degree in Statistics, Economics, Management, Business or related fields;

  • Minimum 5 years of work experiences in product or business development (including policies and procedure development) in financial institution; minimum 03 years’ experience in projection management and team leadership;

  • Strong in critical thinking, lateral thinking, communication, convincing, and analytical skill;

  • Knowledgeable in business analysis and the business of MFI or bank;

  • Good computer literacy;

  • English proficient.

Apply for this job

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For more information, please contact our recruitment team:
Head Office +855 (0) 12 635 150    
Provincial Office +855 (0) 12 992 132 / +855 (0) 70 700 123
Company Description
Amret, a leading Cambodian microfinance institution, contributes to the country’s economic and social development. We have 151 branches located in 25 cities and provinces across Cambodia, and employ around 4,000 staff.
Exciting job opportunities are open to Cambodian and international candidates. In 2017 we expect to fill around 300 vacancies, and are seeking motivated and enthusiastic people who are interested in a career at Amret. We welcome and encourage applicants from all backgrounds regardless of age, race, religion, culture or physical ability.