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Senior Officer, Call Center Full-time Job

1 month ago Microfinance Institution Phnom Penh   107 views
Job Details

Senior Officer, Call Center


 Head Office


 1 Position

Department: Marketing Department

Application Deadline: 2022-08-25

Job Summary

Supervise the call center team and ensure they delivering the high standard of service to customers to make sure the customer satisfaction.

Job Responsibilities 

  • To ensure high customer service provided through telephone interaction and social media platforms.
  • To support Digital Channel Department to monitor ATM service and resolve all issues from the mobile Banking and Bakong Service.
  • To support relevant parties to resolve the disputed cases of e-wallet transactions.
  • To receive and resolve complaints from the channels.

Job Requirements

  • Degree in marketing or other related fields; 
  • Minimum 1 year of work experience in call center;
  • Good communication, interpersonal and problem-solving skills and able to work under pressure; Dynamics, good initiative and pleasant personality; 
  • Good oral and written communication in both Khmer and English; 
  • Good computer literacy                                                 

Apply for this job: 

For more information, please contact our recruitment team:

Company Description
Amret, a leading Cambodian microfinance institution, contributes to the country’s economic and social development. We have 151 branches located in 25 cities and provinces across Cambodia, and employ around 4,000 staff.
Exciting job opportunities are open to Cambodian and international candidates. In 2017 we expect to fill around 300 vacancies, and are seeking motivated and enthusiastic people who are interested in a career at Amret. We welcome and encourage applicants from all backgrounds regardless of age, race, religion, culture or physical ability.