Senior Officer, Call Center Full-time Job11 months ago - Microfinance Institution - Phnom Penh - 416 views
Senior Officer, Call Center
Department: Marketing Department
Application Deadline: 2022-08-25
Supervise the call center team and ensure they delivering the high standard of service to customers to make sure the customer satisfaction.
- To ensure high customer service provided through telephone interaction and social media platforms.
- To support Digital Channel Department to monitor ATM service and resolve all issues from the mobile Banking and Bakong Service.
- To support relevant parties to resolve the disputed cases of e-wallet transactions.
- To receive and resolve complaints from the channels.
- Degree in marketing or other related fields;
- Minimum 1 year of work experience in call center;
- Good communication, interpersonal and problem-solving skills and able to work under pressure; Dynamics, good initiative and pleasant personality;
- Good oral and written communication in both Khmer and English;
- Good computer literacy
Apply for this job:
For more information, please contact our recruitment team:
Exciting job opportunities are open to Cambodian and international candidates. In 2017 we expect to fill around 300 vacancies, and are seeking motivated and enthusiastic people who are interested in a career at Amret. We welcome and encourage applicants from all backgrounds regardless of age, race, religion, culture or physical ability.