Manager, Customer Experience Full-time Job

Manager, Customer Experience

Based in Phnom Penh, Cambodia.

Responsibilities

• Initiate policy or standard to govern how to improve the customer experience or service quality of all banking channels
• Establish frameworks, mechanisms, strategies and plans to align the bank’s service quality with shareholder’s direction as well as the growth of the bank’s business
• Analyze and monitor service quality of all bank channels and communicate to channel owners for certain actions for improvement
  
• Monitor and facilitate other departments or channel owners to set other standards or guidelines at their respective departments or channels for better quality and experience
• Support other departmentsor channels owners to establish various procedures, guidelines or standards for better service quality
• Cooperate and facilitate complaint and channel owners to resolve customer complaints and request for certain actions to minimize those complaints or improve it
• Monitor and feedback at high level how those complaints have been resolved
• Contribute any respective feedbacks or suggestions which may give additional value to existing products, services, processes, images and similarity
  
• Any ad-hoc assignmentor project

Qualifications

• Bachelor’sdegree in Business Administration, Managementor other related degrees
  
• At least 7 years ofworking experience in banking industry related to customer experience
• Good at resultdriven attitude
  
• Good at management skills, outstanding organizationand strong customer service
  
• Good at English and Microsoft Office (Words, Excel and PowerPoint)
  

To Apply

• Interested candidates are encouraged to apply via job@sathapana.com.kh
  
• For more information, please contact us at 023/ 081 999 010/ 096 257 9666 or go to https://www.sathapana.com.kh/careers/job-opportunity/
  

Sathapana Bank is a big commercial bank providing full retail banking as well as corporate banking services throughout the Kingdom of Cambodia. Currently, the bank has 169 branch networks with 150 plus ATMs and over 4,000 full-time staff operating in all 25 provinces and city.