Manager of Customer Service Unit

PRASAC MFI Ltd is the largest and leading microfinance institution in Cambodia in providing financial services to Cambodian people such as: credits, deposits, water bill payment, electricity bill payment, goods and service bill payment, transfer, money exchange, phone top-up, payroll service, fast payment, ATM, POS and others with a network of 176 offices and 128 ATMs all throughout Cambodia. PRASAC is currently seeking for the qualified Cambodian candidate to fill in the position as stated below:

  Announced Date : June 10, 2019

  Deadline: June 24, 2019

   1   In Head Office

Main Duties and Responsibilities

• Manage the feedback channel including the Call Center, Suggestion Box and direct complaints to our staff.
• Develop relevant policy and procedure
• Collect the customer feedback and facilitate with different complaint resolution committee to get the problem solved within set standard
• Keep track and analyze the feedback
• Inject the service excellence standard to all the frontier of customer service staff
• Take lead in the professional problem solving
• Ensure the function of complaint management is working accordingly to the standard set
• Manage the anger of customer and ensure we increase in customer satisfaction in overall
• Report and present the feedback from customer for the product and service improvement
• Set the customer relationship guideline for the concerned people to enhance the customer value lead to customer loyalty and business sustainability.
• Training staff to deliver a high standard of customer service;
• Keep up to date on the industry and other company service quality and improve our customer service
• Coaching customer service officer and call center about service excellence
• Develop loyalty program for customer

Key Selection Criteria and Qualification:

• Bachelor Degree Graduated with the relevant majors
• Minimum experience of 3 years in the Customer Care  especially for the service Industry
• Good analytical skill
• Excellent at English and Khmer both written and spoken.
• Capable of training and coaching people
• Got High people skill with pleasant and patient in dealing with people.

Interested candidates are requested to submit his/her resume, cover letter with expected salary, photo, copy of certificates, recommendations, ID card, birth letter and family book via E-mail or to PRASAC MFI., Head Office at Building 212, St. 271, Toultompong 2, Chamkarmorn, Phnom Penh, Cambodia.

E-mail: recruitment@prasac.com.kh

Tel: 023 220 102

Note: Shortlisted candidates will be contacted for writing test or interview.

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PRASAC MFI Ltd, the largest microfinance institution in Cambodia, provides sustainable financial services for client’s growth such as loans, deposits, ATM, bill payment, phone top-up, Mobile Banking, Internet Banking, fund transfer, Foreign Exchange , POS and other financial products throughout Cambodia.