Customer Service Officer

  Announced Date : July 04, 2019

  Deadline: July 11, 2019

   3   In Phnom Penh, Kampong Cham and Pursat

Job Location

• Phsar Thmey Branch 1pt
• Kampong Cham Branch 1pt
• Bakan Branch 1pt

Main Duties and Responsibilities

• Provide daily professional greeting to the clients with standard set.
• Deliver standardized information on products and services or any inquiry to customers and public.
• Assist clients in account opening and document filling.
• Handle customer feedback by 2 channels – direct customer feedback and suggestion box, and report.
• Control and keep the saving document.
• Assist and support in ATM card and Prasac Mobile and Internet Banking inquiry-request/reset/block/update.
• Customer Queue and Banking hall management.
• Facilitate in providing extra serivces to customers.
• Respond to customer’s question-walk-in and telephone.
• Assist in making public relationship activities.
• Provide solution to customer complaint, and follow up to make sure customer get satisfaction.
• Support other marketing activities.
• Perform other tasks as assigned by managers.

Key Selection Criteria and Qualification

• Pursuing or Graduated Bachelor Degree in Marketing, Finance and Banking or other related fields.
• Good experiences in customer service with financial institutions is a plus.
• Good computer literacy (MS office and MS Outlook.)
• Be able to speak Chinese or English in communication
• Pleasant, friendly personality and good relationship.
• Excellent communication sounding customer oriented mind.
• Good interpersonal skills and team work oriented.
• Ability to work under pressure and be able to deal with clients’ complaints.
• Hard working and strong commitment.
• Women are encouraged to apply.

Interested candidates are requested to submit his/her resume, cover letter with expected salary, photo, copy of certificates, recommendations, ID card, birth letter and family book via E-mail or to PRASAC MFI., Head Office at Building 212, St. 271, Toultompong 2, Chamkarmorn, Phnom Penh, Cambodia.

E-mail: recruitment@prasac.com.kh

Tel: 023 220 102

Note: Shortlisted candidates will be contacted for writing test or interview.

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PRASAC MFI Ltd, the largest microfinance institution in Cambodia, provides sustainable financial services for client’s growth such as loans, deposits, ATM, bill payment, phone top-up, Mobile Banking, Internet Banking, fund transfer, Foreign Exchange , POS and other financial products throughout Cambodia.