Call Center Officer

PRASAC MFI Ltd is the largest and leading microfinance institution in Cambodia in providing financial services to Cambodian people such as: credits, deposits, water bill payment, electricity bill payment, goods and service bill payment, transfer, money exchange, phone top-up, payroll service, fast payment, ATM, POS and others with a network of 176 offices and 128 ATMs all throughout Cambodia. PRASAC is currently seeking for the qualified Cambodian candidate to fill in the position as stated below:

  Announced Date : December 06, 2018

  Deadline: December 20, 2018

   1  Position In Phnom Penh

Main Duties and Responsibilities

• Answer customer inquiries on the phone, e-mail and Skype related to products/services
• Handle customer complaints and take lead in finding the solution
• Record the information and feedback from customer and follow up to ensure the resolution is done promptly
• Promote new product/service and promotion campaign
• ATM support related to card block and  PIN Reset
• Daily customer complaint and call report to line manager
• Contact branches about customer loan inquiry
• Ensure in providing excellent call center service lead to the high customer satisfaction
• Ensure  complaints via phone and e-mail are resolved in a professional manner

Key Selection Criteria and Qualification

• Bachelor Degree Graduated with the relevant majors
• Minimum experience of 2 years in the Customer Care  especially for the service Industry
• Got High people skill with pleasant and patient in dealing with people.
• Good analytical skill
• Excellent at English and Khmer both written, and spoken.
• Excellent at Chinese both writing and speaking is a plus

Interested candidates are requested to submit his/her resume, cover letter with expected salary, photo, copy of certificates, recommendations, ID card, birth letter and family book via E-mail or to PRASAC MFI., Head Office at Building 212, St. 271, Toultompong 2, Chamkarmorn, Phnom Penh, Cambodia.

E-mail: recruitment@prasac.com.kh

Tel: 023 220 102

Note: Shortlisted candidates will be contacted for writing test or interview.

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PRASAC MFI Ltd, the largest microfinance institution in Cambodia, provides sustainable financial services for client’s growth such as loans, deposits, ATM, bill payment, phone top-up, Mobile Banking, Internet Banking, fund transfer, Foreign Exchange , POS and other financial products throughout Cambodia.