Branch Manager Full-time Job

Branch Manager

Location : Phnom Penh Branch

Key Responsibilities

• Run your business to deliver outstanding results across all key dimensions – Funds Under Management (FUM) growth, revenue growth, productivity, branch profit.
• Understand the economics of the branch and what can do to improve the branch’s profit.
• Keep a close eye on your local competitors – what they do and how they perform. Plan to gain market share.
• Proactively identify and address areas of customer dissatisfaction, following up and resolving any customer complaints within your discretion or refer appropriately. Welcome customer complaints as an opportunity to learn, and take personal responsibility for their resolution.
• Ensure the governance of branch operations in line with bank’s governance standards.
• Take ownership of your team’s performance and development and ensure that their behavior reflects the values and policies of the Bank.
• Embrace, drive and support changes to improve performance and provide better services/products to customers.
• Identify potential process/service enhancements, escalate as appropriate and document suggestions.

Job Requirement

• Broad understanding how bank operates and customer service manager work flow.
• Branch management experience.
• Sales skills and understanding of sales culture, preferably acquired in the financial services sector
• Working knowledge of administrative functions in an operational environment e.g. budgets, personnel administration.
• Demonstrated experience in managing and motivating a team.
• Strong relationship building.
• Excellence in English communication (both verbal and writing) and Chines is advance.
• Qualifications in a financial discipline.

Cambodia Post Bank Plc. (CP Bank) is a full licensed commercial bank, offering financial solutions to aspiring individuals and enterprises in Cambodia. CP Bank is a strategic partnership between Canadia Investment Holding Plc., Cambodia’s Ministry of Post and Telecommunications and Fullerton Financial Holdings Pte. Ltd. with a clear strategic direction and long term commitment.
We recognize our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership and great opportunities that will enable the best in market to thrive a part of our diverse team. To support our fast growth, we are currently looking for strategic orientated, customer-oriented and motivated individuals for the following positions to join us in our journey to grow our business and people.