Senior Officer, Branch Organization Full-time Job2 months ago - Microfinance Institution - Phnom Penh - 95 views
Job Detail Expired Date: 24-Mar-2019
|Job Code||: 000802||Job Location||: Head Office|
|Job Title||: Senior Officer, Branch Organization||Working Type||: Full Time|
|Number of Positions||: 1|
Develop guidelines for improved branch efficiency, day-to-day management and counter staff productivity, and for effective customer service and change management.
Analyze and adjust branch processes to maintain smooth and efficient customer services and collect information for further improvement of structural organization according to new products and changing environment
Participate in the development of new processes to help reduce duplication, manual tasks and labor intensiveness to provide lower cost and faster services
Take part in the development of mechanisms or tools to identify issues relating to branch processes, workflows, counter staff productivity, delegated authority and administrative tasks
Conduct field visits to support branches and verify root causes of identified issues
Participate in the development, updating and follow up of the implementation of best practice guidelines to improve counter staff productivity, and ensure branches comply with guidelines and procedures and work to achieve and maintain maximum efficiency, service quality and client/customer satisfaction
Provide coaching and support on branch processes to Branch Organization Officers to ensure they are able to perform their tasks and work with branch staff.
· Degree in Banking and Finance or related fields
· At least 2 years of experience in banking operations support and 1 year experience in project management an advantage
· Business performance analysis, business report management and branch organization and methods skills
· English proficient
· Computer literate
Apply for this job
|Click here to apply|
|For more information, please contact our recruitment team:|
|Head Office||+855 (0) 12 635 150|
|Provincial Office||+855 (0) 12 992 132 / +855 (0) 70 700 123|
Exciting job opportunities are open to Cambodian and international candidates. In 2017 we expect to fill around 300 vacancies, and are seeking motivated and enthusiastic people who are interested in a career at Amret. We welcome and encourage applicants from all backgrounds regardless of age, race, religion, culture or physical ability.