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IT and E-Banking Helpdesk Officer Full-time Job

3 weeks ago Microfinance Institution Phnom Penh   112 views
Job Details

Main Duties and Responsibilities

  • Receive all issues by phone calling, e-mail and related communication from users.
  • Provide the first line supports for all relevant IT and E-Banking to users
  • Record the information in issues to helpdesk system.
  • Assign, collaborate and follow up all received issues to responsible staff.
  • Timely escalation of all unresolved issues to the relevant internal and external departments.
  • Deal with all matters to users in professional and timely manner.
  • Be proactive to monitor devices to ensure it dones’t impact business operations.
  • Provide supports to IT and card operation services.
  • Respond and truly identify in what the requests or the issues are and then seeking for the solution.
  • Generate analysis in responsible helpdesk reports and report to managements.
  • Perform other tasks assigned by managers.

Key Selection Criteria and Qualification

  • Bachelor Degree in IT/MIS, Accounting or related fields.
  • Dealing with people and have worked in an IT Support role experiences.
  • Quick comprehension.
  • Hard-working and well-responsible in works.
  • Measurement and control reliability.
  • Good spoken and written English.
  • Good integrity, positive attitude, helpful and high commitment, competence and motivation.
  • Be able to work in flexible time environment (night time and holidays).
  • A technical knowledge of ATM’s and an IT comprehension is required.

Interested candidates are requested to submit his/her resume, cover letter with expected salary, photo, copy of certificates, recommendations, ID card, birth letter and family book via E-mail or to PRASAC MFI., Head Office at Building 212, St. 271, Toultompong 2, Chamkarmorn, Phnom Penh, Cambodia.

E-mail: recruitment@prasac.com.kh

Tel: 023 220 102

Note: Shortlisted candidates will be contacted for writing test or interview.

Please click button "Apply Now" below if you want to apply for the job

Company Description
PRASAC MFI Ltd, the largest microfinance institution in Cambodia, provides sustainable financial services for client’s growth such as loans, deposits, ATM, bill payment, phone top-up, Mobile Banking, Internet Banking, fund transfer, Foreign Exchange , POS and other financial products throughout Cambodia.