IT and E-Banking Helpdesk Officer

PRASAC MFI Ltd is the largest and leading microfinance institution in Cambodia in providing financial services to Cambodian people such as: credits, deposits, water bill payment, electricity bill payment, goods and service bill payment, transfer, money exchange, phone top-up, payroll service, fast payment, ATM, POS and others with a network of 176 offices and 128 ATMs all throughout Cambodia. PRASAC is currently seeking for the qualified Cambodian candidate to fill in the position as stated below:

  Announced Date : November 14, 2018

  Deadline: November 29, 2018

   1  Position In Phnom Penh

Main Duties and Responsibilities

• Receive all issues by phone calling, e-mail and related communication from users.
• Provide the first line supports for all relevant IT and E-Banking to users
• Record the information in issues to helpdesk system.
• Assign, collaborate and follow up all received issues to responsible staff.
• Timely escalation of all unresolved issues to the relevant internal and external departments.
• Deal with all matters to users in professional and timely manner.
• Be proactive to monitor devices to ensure it dones’t impact business operations.
• Provide supports to IT and card operation services.
• Respond and truly identify in what the requests or the issues are and then seeking for the solution.
• Generate analysis in responsible helpdesk reports and report to managements.
• Perform other tasks assigned by managers.

Key Selection Criteria and Qualification

• Bachelor Degree in IT/MIS, Accounting or related fields.
• Dealing with people and have worked in an IT Support role experiences.
• Quick comprehension.
• Hard-working and well-responsible in works.
• Measurement and control reliability.
• Good spoken and written English.
• Good integrity, positive attitude, helpful and high commitment, competence and motivation.
• Be able to work in flexible time environment (night time and holidays).
• A technical knowledge of ATM’s and an IT comprehension is required.

Interested candidates are requested to submit his/her resume, cover letter with expected salary, photo, copy of certificates, recommendations, ID card, birth letter and family book via E-mail or to PRASAC MFI., Head Office at Building 212, St. 271, Toultompong 2, Chamkarmorn, Phnom Penh, Cambodia.

E-mail: recruitment@prasac.com.kh

Tel: 023 220 102

Note: Shortlisted candidates will be contacted for writing test or interview.

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PRASAC MFI Ltd, the largest microfinance institution in Cambodia, provides sustainable financial services for client’s growth such as loans, deposits, ATM, bill payment, phone top-up, Mobile Banking, Internet Banking, fund transfer, Foreign Exchange , POS and other financial products throughout Cambodia.