Job Detail Expired Date: 24-Mar-2019

Job Code	: 000802	Job Location	: Head Office
Job Title	: Senior Officer, Branch Organization	Working Type	: Full Time
Number of Positions	: 1

Job Introduction

Develop guidelines for improved branch efficiency, day-to-day management and counter staff productivity, and for effective customer service and change management.

Job Description

• Analyze and adjust branch processes to maintain smooth and efficient customer services and collect information for further improvement of structural organization according to new products and changing environment

• Participate in the development of new processes to help reduce duplication, manual tasks and labor intensiveness to provide lower cost and faster services

• Take part in the development of mechanisms or tools to identify issues relating to branch processes, workflows, counter staff productivity, delegated authority and administrative tasks

• Conduct field visits to support branches and verify root causes of identified issues

• Participate in the development, updating and follow up of the implementation of best practice guidelines to improve counter staff productivity, and ensure branches comply with guidelines and procedures and work to achieve and maintain maximum efficiency, service quality and client/customer satisfaction

• Provide coaching and support on branch processes to Branch Organization Officers to ensure they are able to perform their tasks and work with branch staff.

Job Requirements

• · Degree in Banking and Finance or related fields

• · At least 2 years of experience in banking operations support and 1 year experience in project management an advantage

• · Business performance analysis, business report management and branch organization and methods skills

• · English proficient

• · Computer literate

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For more information, please contact our recruitment team:
Head Office	+855 (0) 12 635 150
Provincial Office	+855 (0) 12 992 132 / +855 (0) 70 700 123

Amret, a leading Cambodian microfinance institution, contributes to the country’s economic and social development. We have 151 branches located in 25 cities and provinces across Cambodia, and employ around 4,000 staff.
Exciting job opportunities are open to Cambodian and international candidates. In 2017 we expect to fill around 300 vacancies, and are seeking motivated and enthusiastic people who are interested in a career at Amret. We welcome and encourage applicants from all backgrounds regardless of age, race, religion, culture or physical ability.