Job Responsibilities

• Works effectively with stake holder departments, and coordinates all efforts of these resources to resolve system and member issues, communicate to members and to staff to ensure information and transactional accuracy and compliance
• Monitors the online channels service level agreements (SLAs). Monitors that the website, online banking, mobile banking and their respective online components are operational
• Coordinates problem identification and resolution in a timely manner
• Provides key communication and education to staff in a timely manner
• Participates in the development of the business continuity and resumption plans and activities for the

Job Requirements

• Bachelor’s degree in Business Administration,IT or related majors
• Minimum one years of work experience in digital or mobile banking support or similar role
• Demonstrated experience or knowledge of internet delivery channels, including email, websites, digital commerce, internet banking, including bill payment and e-statements, preferred
• Strong organizational, verbal,listening, and written communication skills. Ability to communicate directly with members effectively
• Computer skill in MS Office (Word,Excel, PowerPoint, and E-mail)
• Language proficiency in English
• Honestly, commitment and hard work

Prince Bank Plc. is a commercial bank with license N0 B 46 issued by the National Bank of Cambodia to provide professional banking services to customers in Cambodia.
Prince Bank Plc. has a clear vision “Always to be the financial institution of Choice”. With an ambitious growth plan, Prince Bank Plc. is expanding its branch network throughout Cambodia and looking for highly qualified candidates for the following position.