Mobile Banking Support Officer

Need – 1 position 

Location – Head Office (Phnom Penh) 

Deadline – January 31, 2019 

Key Responsibilities:

• Configure and setup product parameterization/configuration and testing scenario.
• Resolve all issues or inquires raised from customers, agent and branches relevant to mobile banking.
• Provide support to all branches, agent/merchant any matter related to mobile banking.
• Monitor the performance of Mobile Banking to ensure service up to 24/7 including hardware, up time, and capacity.
• Support to onboard Agent and register customer for mobile banking.
• Actively & timely monitor Mobile Banking operations, risk identification and detection as well as prevention.
• Periodic or ad-hoc site visits to branch/agent/merchant to identify non-compliance of policies, forms’ completion, or any other further mistakes in branches/merchant and then take action immediate to solve.
• Notify Head of Mobile Banking Unit/E-channel Manager suspicious and fraudulent transactions immediately.
• Produce daily, weekly and monthly mobile banking transaction report.
• Perform other related duties as assigned by management.

Key Requirement:

• Experience with mobile Banking & E-Banking is preferable.
• Experience in a systems administration and support environment
• Experience in supervising a team with sound problem solving skills, demonstrated project experience.
• Understanding of various system architectures including hardware and software.
• Computer literacy in particular Customer database, Mobile Banking System, networking and other Electronic and Mobile banking technology.
• Experience with local payments systems and mobile payment.
• Able to work in Flexible time environment (night time and holiday)
• Planning and organizing
• Excellent Communication and Listing Skills
• Problem identification, analysis and solving problem
• Flexibility & Adaptability and Stress tolerance
• Broad understanding how bank operates

Cambodia Post Bank Plc. (CP Bank) is a full licensed commercial bank, offering financial solutions to aspiring individuals and enterprises in Cambodia. CP Bank is a strategic partnership between Canadia Investment Holding Plc., Cambodia’s Ministry of Post and Telecommunications and Fullerton Financial Holdings Pte. Ltd. with a clear strategic direction and long term commitment.
We recognize our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership and great opportunities that will enable the best in market to thrive a part of our diverse team. To support our fast growth, we are currently looking for strategic orientated, customer-oriented and motivated individuals for the following positions to join us in our journey to grow our business and people.