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Mobile Banking Support Officer Full-time Job

1 week ago Commercial Bank Phnom Penh   41 views
Job Details

Mobile Banking Support Officer

Job Title: Mobile Banking Support Officer Location: Head Office (Phnom Penh) Key Responsibilities:

  • Configure and setup product parameterization/configuration and testing scenario.
  • Resolve all issues or inquires raised from customers, agent and branches relevant to mobile banking.
  • Provide support to all branches, agent/merchant any matter related to mobile banking.
  • Monitor the performance of Mobile Banking to ensure service up to 24/7 including hardware, up time, and capacity.
  • Support to onboard Agent and register customer for mobile banking.
  • Actively & timely monitor Mobile Banking operations, risk identification and detection as well as prevention.
  • Periodic or ad-hoc site visits to branch/agent/merchant to identify non-compliance of policies, forms’ completion, or any other further mistakes in branches/merchant and then take action immediate to solve.
  • Notify Head of Mobile Banking Unit/E-channel Manager suspicious and fraudulent transactions immediately.
  • Produce daily, weekly and monthly mobile banking transaction report.
  • Perform other related duties as assigned by management.

Job Requirements:

  • Experience with mobile Banking & E-Banking is preferable.
  • Experience in a systems administration and support environment
  • Experience in supervising a team with sound problem solving skills, demonstrated project experience.
  • Understanding of various system architectures including hardware and software.
  • Computer literacy in particular Customer database, Mobile Banking System, networking and other Electronic and Mobile banking technology.
  • Experience with local payments systems and mobile payment.
  • Able to work in Flexible time environment (night time and holiday)
  • Planning and organizing
  • Excellent Communication and Listing Skills
  • Problem identification, analysis and solving problem
  • Flexibility & Adaptability and Stress tolerance
  • Broad understanding how bank operates
Company Description
Cambodia Post Bank Plc. (CP Bank) is a full licensed commercial bank, offering financial solutions to aspiring individuals and enterprises in Cambodia. CP Bank is a strategic partnership between Canadia Investment Holding Plc., Cambodia’s Ministry of Post and Telecommunications and Fullerton Financial Holdings Pte. Ltd. with a clear strategic direction and long term commitment.
We recognize our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership and great opportunities that will enable the best in market to thrive a part of our diverse team. To support our fast growth, we are currently looking for strategic orientated, customer-oriented and motivated individuals for the following positions to join us in our journey to grow our business and people.