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Manager of Customer Service Unit Full-time Job

6 days ago Microfinance Institution Phnom Penh   21 views
Job Details

Manager of Customer Service Unit

  ថ្ងៃផ្សព្វផ្សាយ​ ៖ December 03, 2018

  កាល​បរិច្ឆេទឈប់ទទួលពាក្យ ៖ December 17, 2018

   1  តួនាទី ក្នុង​ រាជធានីភ្នំពេញ

Main Duties and Responsibilities

  • Manage the feedback channel including the Call Center, Suggestion Box and direct complaints to our staff.
  • Develop relevant policy and procedure
  • Collect the customer feedback and facilitate with different complaint resolution committee to get the problem solved within set standard
  • Keep track and analyze the feedback
  • Inject the service excellence standard to all the frontier of customer service staff
  • Take lead in the professional problem solving
  • Ensure the function of complaint management is working accordingly to the standard set
  • Manage the anger of customer and ensure we increase in customer satisfaction in overall
  • Report and present the feedback from customer for the product and service improvement
  • Set the customer relationship guideline for the concerned people to enhance the customer value lead to customer loyalty and business sustainability.
  • Training staff to deliver a high standard of customer service;
  • Keep up to date on the industry and other company service quality and improve our customer service
  • Coaching customer service officer and call center about service excellence
  • Develop loyalty program for customer

Key Selection Criteria and Qualification:

  • Bachelor Degree Graduated with the relevant majors
  • Minimum experience of 3 years in the Customer Care  especially for the service Industry
  • Good analytical skill
  • Excellent at English and Khmer both written and spoken.
  • Capable of training and coaching people
  • Got High people skill with pleasant and patient in dealing with people.

បេក្ខជន​ដែល​មាន​ចំណាប់​អារម្មណ៍ សូម​ផ្ញើ​ប្រវត្តិរូបសង្ខេប លិខិត​ចំណាប់​អារម្មណ៍ដែលមាន​បញ្ជាក់​ពី​ប្រាក់​ខែ​​រំពឹង​ទុក​ រូបថត សញ្ញាបត្រ​ថត​ចម្លង លិខិត​អះអាង​ពី​ក្រុមហ៊ុន អត្តសញ្ញាណបណ្ណ សំបុត្រកំណើត​ និង​សៀវ​ភៅ​គ្រួសារ​ទៅកាន់​អុី​ម៉ែល​របស់​ប្រាសាក់​ ឬការិយាល័យកណ្ដាល​របស់​ប្រាសាក់​ ដែល​មាន​អាសយដ្ឋាន៖ អគារ​លេខ ​212 ផ្លូវ 271 សង្កាត់ទួលទំពូង 2 ខណ្ឌចំការមន រាជធានីភ្នំពេញ ប្រទេសកម្ពុជា​។

អីុ​ម៉ែល៖ recruitment@prasac.com.kh

ទូរស័ព្ទ​៖ 023 220 102

ចំណាំ៖ មានតែបេក្ខជន​ដែល​ជាប់ជម្រុះ​វគ្គ​ដំបូង​​ប៉ុណ្ណោះដែល​នឹង​ត្រូវ​បាន​ទាក់​ទង​ដើម្បី​ធ្វើ​តេស្តសាកល្បង ឬសម្ភាសន៍បន្ដ​។

ចុច​លើ​ប៊ូ​តុង​ "ដាក់​ពាក្យ​ឥឡូវនេះ" ខាង​ក្រោម​ដើម្បីបំពេញ​​ទម្រង់​បែប​បទ​ការងារ និង​ដាក់ពាក្យ​អនឡាញ

Company Description
PRASAC MFI Ltd, the largest microfinance institution in Cambodia, provides sustainable financial services for client’s growth such as loans, deposits, ATM, bill payment, phone top-up, Mobile Banking, Internet Banking, fund transfer, Foreign Exchange , POS and other financial products throughout Cambodia.