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Head of Branch Operations Department Full-time Job

2 years ago Commercial Bank Phnom Penh   535 views
Job Details

Head of Branch Operations Department

Head Office, Phnom Penh

Application deadline

May 31, 2021


  • Lead and develop Branch Operations Department (operations, IA and tax payment support)
  • Review report cash errors amount up to USD 1,000.
  • Review guideline, support and discuss with other department about the process and guideline to be issued for bank operations and review existing process/guideline for improvement.
  • Support and settle all daily operations issues.
  • Conduct training to new on board DBM on daily operations work to ensure comply with guideline/ process.
  • Daily approve on request from branches such as high limit transactions and seek for approval on request for reactive account.
  • Assign ATM and vault combination key holder, account holder at NBC and CNB Tax User.
  • Spot check branch vault access and ATM cash replenishment process.
  • Understand root cause and find out any control weakness points to future improve.
  • Give recommendation or solution as well as instruction to management and branch staff whose are finding out that their daily work operations are failed to comply with bank’s policies and procedures.
  • Recommend all requests from branches such as close decease account, increase limit of internet banking and other request related to branch operations.
  • Review ATM cash limit and ATM insurance fee.
  • Review internal audit report and join audit exit meeting to discuss about issues raise in branches internal audit report.
  • Support and work with Regional Head on audit finding implementation.
  • Regular training and sharing with key staff at branches to strengthen control discipline.
  • Code of Conduct: Must strictly adhere to the Bank’s Code of Conduct and as also stipulated in the Human Resource Policy and Procedure, taking immediate action to stop and report to manager of any violations or other misconduct.
  • Must perform other duties as assigned. When necessary.


  • Bachelor Degree in Finance and Banking and/or equivalent and Chinese speaking in advanced.
  • At least 5 years’ experience in the bank with 3 years working at supervisory level in Operation, Loan or Accounting.
  • Demonstrate capacity in managing and motivating teamwork.
  • Knowledge of bank operating risk, compliance policies, and procedures.
  • Organizational, leadership and time management skills.
  • Working knowledge of administrative functions in an operational environment
  • Sound written and verbal communication skills in English.
  • Computer literacy, Microsoft Word and Excel.
Company Description
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