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Customer Service Unit Manager Full-time Job

2 months ago Microfinance Institution Phnom Penh   157 views
Job Details

I.     Customer ServiceUnit Manager (01 Position based in Head Office)

Duties andResponsibilities:

·        Develop and updatecustomer service manual and procedures.

·        Conduct branch visitregularly to follow up customer service implementation, conduct training, findareas which need to be improved and produce report for management.

·        Conduct branch visitto evaluate level of customer service implementation at branch, do the scoringand select best branch for the best customer service champion of the year.

·        Develop StandardOperating Procedure (SOP) for customer service staff, and monitoring its’implementation regularly.

·        Manage, lead, andmentor a team of customer service staff at branch level to ensure accuracy andefficiency of their performance.

·        Act as a key trainerenhances with all customer service training for both new and existing staff.

·        Analyze key managementinformation to see how well customers are being served.

·        Improve customerservice experience, create engaged customers and facilitate the organic growth.

·        Meeting with othermanagers to discuss possible improvements to customer service.

·        Take the ownership ofcustomer issues and follow problems through to resolution.

·        Lead or implement anyof LOLC customer service campaigns as required from HMKD.

Qualification and Requirements:

·        BBA in marketing,business communication, public relation, English literacy  or equivalent.

·        At least 2 years’experience in customer services and help desk capacity required.

·        Experience orknowledge of microfinance and banking industry is preferable.

·        Very good businesscommunication skills in both Khmer and English.

·        Self-motivated personwith excellent interpersonal and selling skills.

·        Good relationship withthe public and ability to work under pressure.

·        Good at problemsolving and complaint management skill.

·        Good understanding incomputer skill.

·        Honest and excellentcharacter with high commitment to work with and help poor people or willing totravel to provinces.

Interested candidates are invited to submittheir updated CV with relevant documents to:

Address: St. 271, Phum Kbal Tumnub,Sangkat Boeng Tumpun 2, Khan Meanchey, Phnom Penh City or any branches whichare nearby your locations or send via:

Email: recruitment@lolc.com.kh/Website:https://www.lolc.com.kh

Contact: 081 800 169/087 400 277

 

Company Description
LOLC (CAMBODIA) PLC is one of the top licensed microfinance institutions in Cambodia with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client-empowering financial services. Currently, LOLC serves more than 258,904 clients with total assets of more than 770 million USD.