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Customer Service Officer Full-time Job

3 months ago Microfinance Institution Phnom Penh   135 views
Job Details

Customer Service Officer

  Announced Date : July 04, 2019

  Deadline: July 11, 2019

   3   In Phnom Penh, Kampong Cham and Pursat

Job Location

  • Phsar Thmey Branch 1pt
  • Kampong Cham Branch 1pt
  • Bakan Branch 1pt

Main Duties and Responsibilities

  • Provide daily professional greeting to the clients with standard set.
  • Deliver standardized information on products and services or any inquiry to customers and public.
  • Assist clients in account opening and document filling.
  • Handle customer feedback by 2 channels – direct customer feedback and suggestion box, and report.
  • Control and keep the saving document.
  • Assist and support in ATM card and Prasac Mobile and Internet Banking inquiry-request/reset/block/update.
  • Customer Queue and Banking hall management.
  • Facilitate in providing extra serivces to customers.
  • Respond to customer’s question-walk-in and telephone.
  • Assist in making public relationship activities.
  • Provide solution to customer complaint, and follow up to make sure customer get satisfaction.
  • Support other marketing activities.
  • Perform other tasks as assigned by managers.

Key Selection Criteria and Qualification

  • Pursuing or Graduated Bachelor Degree in Marketing, Finance and Banking or other related fields.
  • Good experiences in customer service with financial institutions is a plus.
  • Good computer literacy (MS office and MS Outlook.)
  • Be able to speak Chinese or English in communication
  • Pleasant, friendly personality and good relationship.
  • Excellent communication sounding customer oriented mind.
  • Good interpersonal skills and team work oriented.
  • Ability to work under pressure and be able to deal with clients’ complaints.
  • Hard working and strong commitment.
  • Women are encouraged to apply.

Interested candidates are requested to submit his/her resume, cover letter with expected salary, photo, copy of certificates, recommendations, ID card, birth letter and family book via E-mail or to PRASAC MFI., Head Office at Building 212, St. 271, Toultompong 2, Chamkarmorn, Phnom Penh, Cambodia.

E-mail: recruitment@prasac.com.kh

Tel: 023 220 102

Note: Shortlisted candidates will be contacted for writing test or interview.

Please click button "Apply Now" below if you want to apply for the job

Company Description
PRASAC MFI Ltd, the largest microfinance institution in Cambodia, provides sustainable financial services for client’s growth such as loans, deposits, ATM, bill payment, phone top-up, Mobile Banking, Internet Banking, fund transfer, Foreign Exchange , POS and other financial products throughout Cambodia.