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Call Centre Project Specialist (1 post) Full-time Job

2 weeks ago Commercial Bank Phnom Penh   52 views
Job Details

Job Responsibilities

  • Manage customers' information and keep track of their interactions across multiple channels
  • Develop favorite custom channels (social networks, video...)
  • General maintenance to ensure successful functioning of call centre system
  • Maintain call centre system functions, such as call routing and logging, agent desktop interface, multi-channel communications and predictive dialing
  • Facilitates multi-channel communications, mobile access, collaboration features and other applications
  • Analyze data and performances of both system and agents

Job Requirements

  • Bachelor’s degree of Information Technology or other related field
  • Knowledge of call center system and process development  
  • Experienced with related project or similar
  • Skills in supporting business development planning, documentation and implementation
  • Proficient understanding of bank products
Company Description
Prince Bank Plc. is a commercial bank with license N0 B 46 issued by the National Bank of Cambodia to provide professional banking services to customers in Cambodia.
Prince Bank Plc. has a clear vision “Always to be the financial institution of Choice”. With an ambitious growth plan, Prince Bank Plc. is expanding its branch network throughout Cambodia and looking for highly qualified candidates for the following position.