Call Center Officer Full-time Job2 years ago - Microfinance Institution - Phnom Penh - 593 views
Main Duties and Responsibilities
- Answer customer inquiries on the phone, e-mail and Skype related to products/services
- Handle customer complaints and take lead in finding the solution
- Record the information and feedback from customer and follow up to ensure the resolution is done promptly
- Promote new product/service and promotion campaign
- ATM support related to card block and PIN Reset
- Daily customer complaint and call report to line manager
- Contact branches about customer loan inquiry
- Ensure in providing excellent call center service lead to the high customer satisfaction
- Ensure complaints via phone and e-mail are resolved in a professional manner
Key Selection Criteria and Qualification
- Bachelor Degree Graduated with the relevant majors
- Minimum experience of 2 years in the Customer Care especially for the service Industry
- Got High people skill with pleasant and patient in dealing with people.
- Good analytical skill
- Excellent at English and Khmer both written, and spoken.
- Excellent at Chinese both writing and speaking is a plus
Interested candidates are requested to submit his/her resume, cover letter with expected salary, photo, copy of certificates, recommendations, ID card, birth letter and family book via E-mail or to PRASAC MFI., Head Office at Building 212, St. 271, Toultompong 2, Chamkarmorn, Phnom Penh, Cambodia.
Tel: 023 220 102
Note: Shortlisted candidates will be contacted for writing test or interview.
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