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Call Center Officer Full-time Job

2 years ago Microfinance Institution Phnom Penh   593 views
Job Details

Main Duties and Responsibilities

  • Answer customer inquiries on the phone, e-mail and Skype related to products/services
  • Handle customer complaints and take lead in finding the solution
  • Record the information and feedback from customer and follow up to ensure the resolution is done promptly
  • Promote new product/service and promotion campaign
  • ATM support related to card block and  PIN Reset
  • Daily customer complaint and call report to line manager
  • Contact branches about customer loan inquiry
  • Ensure in providing excellent call center service lead to the high customer satisfaction
  • Ensure  complaints via phone and e-mail are resolved in a professional manner

Key Selection Criteria and Qualification

  • Bachelor Degree Graduated with the relevant majors
  • Minimum experience of 2 years in the Customer Care  especially for the service Industry
  • Got High people skill with pleasant and patient in dealing with people.
  • Good analytical skill
  • Excellent at English and Khmer both written, and spoken.
  • Excellent at Chinese both writing and speaking is a plus

Interested candidates are requested to submit his/her resume, cover letter with expected salary, photo, copy of certificates, recommendations, ID card, birth letter and family book via E-mail or to PRASAC MFI., Head Office at Building 212, St. 271, Toultompong 2, Chamkarmorn, Phnom Penh, Cambodia.

E-mail: recruitment@prasac.com.kh

Tel: 023 220 102

Note: Shortlisted candidates will be contacted for writing test or interview.

Please click button "Apply Now" below if you want to apply for the job

Company Description
PRASAC MFI Ltd, the largest microfinance institution in Cambodia, provides sustainable financial services for client’s growth such as loans, deposits, ATM, bill payment, phone top-up, Mobile Banking, Internet Banking, fund transfer, Foreign Exchange , POS and other financial products throughout Cambodia.