ATM Support Officer

Key Responsibilities

• Provide the daily support of card input to all branches.
• Produce daily card embossing, PIN mailer printing and delivery.
• Re-issue card lost and stolen including PIN mailer printing.
• Provide after-hours support to Card Service; blocking lost and stolen debit/credit cards
• Provide support to customers related to ATM issues such as card capture and collection, incorrect PIN and so on.
• Support E-channel Banking Manager to execute the ATM delivery plan & deployment on timely manner.
• Monitor the performance of ATM to ensure service up to 24/7 including hardware, up time, and capacity
• Actively & timely monitoring ATM risk detection and identification to minimize down-time, service interruption and prevention.
• Notify Head of ATM Unit/E-channel Manager suspicious and fraudulent transactions immediately.
• Provide periodic ATM maintenance and support to all branches include daily cash transaction, audit trail, and reconciliation.
• Produce daily, weekly and monthly transaction report and other as required.
• Perform other tasks assigned by management.

Qualification/Experience Profile

• Minimum Bachelor in Computer Science or related fields.
• Excellence in English communication (both verbal and writing)
• Experience with banking sector is preferred.
• Computer literacy in particular Customer database, ATM Switch systems, ATM System
• Quick comprehension, hardworking, and responsibility
• Measurement and control reliability
• Good integrity, positive attitude, helpful, high commitment, competence and motivation
• Able to work in Flexible time environment (night time and holiday)
• Planning and organizing
• Excellent Communication and Listing Skills
• Problem identification and analysis
• Judgment and problem-solving
• Flexibility & Adaptability
• Teamwork
• Stress tolerance
• Strong leadership skills.
• Bachelor Degree
• Broad understanding how bank operates
• Strong negotiation Skill

Cambodia Post Bank Plc. (CP Bank) is a full licensed commercial bank, offering financial solutions to aspiring individuals and enterprises in Cambodia. CP Bank is a strategic partnership between Canadia Investment Holding Plc., Cambodia’s Ministry of Post and Telecommunications and Fullerton Financial Holdings Pte. Ltd. with a clear strategic direction and long term commitment.
We recognize our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership and great opportunities that will enable the best in market to thrive a part of our diverse team. To support our fast growth, we are currently looking for strategic orientated, customer-oriented and motivated individuals for the following positions to join us in our journey to grow our business and people.