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ATM Support Officer Full-time Job

6 months ago Commercial Bank Phnom Penh   221 views
Job Details

ATM Support Officer

Key Responsibilities

  • Provide the daily support of card input to all branches.
  • Produce daily card embossing, PIN mailer printing and delivery.
  • Re-issue card lost and stolen including PIN mailer printing.
  • Provide after-hours support to Card Service; blocking lost and stolen debit/credit cards
  • Provide support to customers related to ATM issues such as card capture and collection, incorrect PIN and so on.
  • Support E-channel Banking Manager to execute the ATM delivery plan & deployment on timely manner.
  • Monitor the performance of ATM to ensure service up to 24/7 including hardware, up time, and capacity
  • Actively & timely monitoring ATM risk detection and identification to minimize down-time, service interruption and prevention.
  • Notify Head of ATM Unit/E-channel Manager suspicious and fraudulent transactions immediately.
  • Provide periodic ATM maintenance and support to all branches include daily cash transaction, audit trail, and reconciliation.
  • Produce daily, weekly and monthly transaction report and other as required.
  • Perform other tasks assigned by management.

Qualification/Experience Profile

  • Minimum Bachelor in Computer Science or related fields.
  • Excellence in English communication (both verbal and writing)
  • Experience with banking sector is preferred.
  • Computer literacy in particular Customer database, ATM Switch systems, ATM System
  • Quick comprehension, hardworking, and responsibility
  • Measurement and control reliability
  • Good integrity, positive attitude, helpful, high commitment, competence and motivation
  • Able to work in Flexible time environment (night time and holiday)
  • Planning and organizing
  • Excellent Communication and Listing Skills
  • Problem identification and analysis
  • Judgment and problem-solving
  • Flexibility & Adaptability
  • Teamwork
  • Stress tolerance
  • Strong leadership skills.
  • Bachelor Degree
  • Broad understanding how bank operates
  • Strong negotiation Skill
Company Description
Cambodia Post Bank Plc. (CP Bank) is a full licensed commercial bank, offering financial solutions to aspiring individuals and enterprises in Cambodia. CP Bank is a strategic partnership between Canadia Investment Holding Plc., Cambodia’s Ministry of Post and Telecommunications and Fullerton Financial Holdings Pte. Ltd. with a clear strategic direction and long term commitment.
We recognize our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership and great opportunities that will enable the best in market to thrive a part of our diverse team. To support our fast growth, we are currently looking for strategic orientated, customer-oriented and motivated individuals for the following positions to join us in our journey to grow our business and people.